ContractProof · How-to

How to comply with EU consumer rights (distance selling)

Distance selling to EU/UK consumers means a 14-day right of withdrawal, mandatory pre-contractual information, the model withdrawal form, and order confirmation on a durable medium. Miss the withdrawal disclosure and the cooling-off period stretches to 12 months. Check yours in 60 seconds.

Step by step

Work through these — each is a place compliance is won or lost. ContractProof's checker verifies every one for you in about a minute.

  1. Do you give EU/UK consumers a 14-day right of withdrawal (cooling-off)?
  2. Do you inform buyers of the withdrawal right BEFORE they order?
  3. Do you provide the EU model withdrawal form?
  4. Shown before order: main characteristics, total price incl. taxes + delivery, your identity + address, delivery terms, complaints route?
  5. Is the order button clearly labelled with an obligation to pay (e.g. "Order with obligation to pay")?
  6. Do you confirm the order on a durable medium (e.g. email) after purchase?
  7. Refund within 14 days of withdrawal, including the standard delivery cost?

The fast way

🪿 Don't do it by hand. The free ContractProof checker walks you through each step, flags exactly what's missing, and Clause drafts the fix for you — then re-check until you're clear. No signup, runs in your browser.

What's at stake if you skip it

⚠️ Exposure: 12-month extended withdrawal period for missing disclosures + fines up to 4% of annual turnover (Omnibus Dir. 2019/2161) · Status: In force. Every rule's penalty →

The source

RuleGoose checks this against the EU Consumer Rights Directive 2011/83/EU (as amended by Dir. (EU) 2019/2161). Read it yourself: EUR-Lex — Directive 2011/83/EU →

Check your EU consumer rights (distance selling) compliance — free.
See exactly which steps you've missed and draft the fix in about a minute. Run the ContractProof checker →

or read the full EU consumer rights (distance selling) guide, or get one RuleGoose Score across every rule.

Informational only, not legal advice, and not affiliated with the EU. Last reviewed 2026-06-30.